Policies

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Cancellations 

If needed, we will be happy to reschedule your appointment; however Captivating Tranquility does require a 24-hour cancellation notice. If you cancel within less than 24-hours or do not show, there is a minimum cancellation fee of $35 and up to 100% of your scheduled value. 

 

If we cancel your appointment: If we need to cancel your appointment for any reason within 24 hours of the scheduled time, you will receive discounted rates at your next appointment. We hope we never have to cancel, but emergencies and illness happen.

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When booking either over the phone or online, clients will receive notifications about their appointment. Notifications can either be by text message or email. Clients will only receive a notification once the appointment has been booked and approved, but 72 hours before the appointment as well. This notification has a link to confirm they can still make the appointment. Clients will get one final notification 24 hours before the appointment as a friendly reminder. If clients do not receive these, they do not have a booked appointment. 

 

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TARDINESS

If the client is not home and the therapist has to wait to get started, the client may face losing massage time. If the session starts later than 15 minutes, the client will be charged for the whole visit and have to reschedule. 

 

 

REFUNDS

Captivating Tranquility does not offer refunds on and massage services, gift certificates, or gift cards. Captivating Tranquility cannot refund Groupon's.

 

 

Times when massage isn't beneficial...

If a client presents with signs and/or symptoms of illness that contraindicate massage (fever, undiagnosed rash, contagious infection), the session will be re-scheduled. This is to protect the health of both the client and the therapist. 

Health Intake form: To ensure safe, customized sessions, the client must fill out a health intake form before treatment. It is the client's responsibility to relay all health information so the therapist can modify the treatment plan where necessary.

 

 

Massage is strictly non-sexual

Massage sessions are strictly non-sexual. Any suggestive statements or actions will result in immediate termination of the session wherein the client pays the full cost of the session. Law enforcement will be notified if deemed appropriate.

 

 

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*All prices subject to change without notice.